Privacy Policy

Last Updated: January 2026

1. Introduction

Welcome to ku0, Bangladesh's trusted online betting and casino platform. This Privacy Policy explains how ku0 ("we", "us", or "our") collects, uses, stores, shares, and protects the personal information you provide when you register, deposit, place bets, or interact with any feature of our platform at ku0.pro.

By creating an account or using any part of our platform, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein. If you do not agree with any part of this policy, please discontinue use of our platform immediately.

This policy applies to all users of ku0 services, including players based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and all other locations across Bangladesh. Our platform is intended for adults aged 21 and above only.

2. Information We Collect

To deliver a safe, personalised, and compliant betting experience, ku0 collects the following categories of personal information from registered users:

• Identity information: full name, date of birth, nationality, and government-issued identification documents (required for account verification and KYC compliance).
• Contact information: email address, mobile phone number, and mailing address — used for account communications, transaction alerts, and customer support.
• Financial information: payment method details including bKash wallet numbers, Nagad account identifiers, Rocket numbers, Upay details, and bank account references — collected only to process deposits and withdrawals.
• Transactional information: records of all bets placed, games played, deposits, withdrawals, bonuses claimed, and win/loss history on your account.
• Technical and device information: IP address, browser type, operating system, device model, and access timestamps — collected automatically when you visit or use ku0.pro.
• Behavioural data: pages viewed, features used, session duration, click patterns, and preferences — gathered to personalise your experience and improve our platform.

We collect only the minimum information necessary to fulfil the purposes described in this policy. We do not collect sensitive information such as racial or ethnic origin, religious beliefs, or health data unless required by applicable law.

3. How We Use Your Information

The personal information collected by ku0 is used strictly for the following legitimate purposes:

• Account management: creating, verifying, and maintaining your player account, including KYC identity verification as required for responsible platform operations.
• Payment processing: facilitating fast and secure deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other supported Bangladeshi payment channels.
• Platform improvement: analysing usage patterns and player feedback to improve game selection, website performance, and the overall user experience on ku0.pro.
• Legal compliance and fraud prevention: meeting our obligations under applicable law, detecting and preventing fraudulent activity, and maintaining the integrity of our platform.

4. Sharing Your Information

ku0 does not sell, rent, or otherwise commercially exploit your personal information to external third parties. However, to operate our platform effectively, we may share limited information with the following categories of trusted service providers — strictly under binding confidentiality agreements:

Categories of third parties who may receive limited data include:

• Payment processors and mobile financial services (bKash, Nagad, Rocket, Upay) — solely to authorise and complete financial transactions on your behalf.
• Identity verification and KYC service providers — engaged to confirm your identity and age in line with responsible gaming obligations.
• Regulatory and law enforcement authorities — where we are legally required to disclose information by applicable law, court order, or governmental request.

5. Cookies and Tracking Technologies

ku0 uses cookies, web beacons, pixel tags, and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse platform performance. Cookies are small text files stored on your device by your browser when you visit our website. They do not contain executable code and cannot access other files on your device.

You may control or disable cookies through your browser settings at any time. However, please note that disabling certain cookies may affect the functionality of some platform features, including session persistence and personalised game recommendations. We do not use cookies to deliver targeted advertising on behalf of third parties.

6. Data Security

The security of your personal and financial data is a top priority at ku0. We employ the following technical and operational safeguards:

• SSL/TLS encryption on all data in transit — every connection between your browser or mobile device and ku0.pro is encrypted to prevent interception.
• Access controls — only authorised ku0 personnel with a legitimate business need may access your personal data, and all such access is logged and audited.
• Secure data storage — all account and transaction records are stored in encrypted databases on secure servers, protected against unauthorised access and data breaches.
• Regular security reviews — our platform undergoes periodic security assessments and vulnerability testing to identify and remediate risks proactively.

7. Data Retention

ku0 retains your personal information for as long as your account remains active, or as long as necessary to provide you with our services. Following account closure, we may retain certain records for a reasonable period to comply with legal and regulatory obligations, resolve disputes, and enforce our agreements.

Transactional and financial records are typically retained for a minimum of five (5) years following the date of the transaction in question, consistent with standard financial record-keeping practices. Once the retention period expires, data is securely deleted or anonymised in a manner that prevents re-identification.

8. Your Rights

As a user of ku0, you have the following rights with respect to your personal data held by us. You may exercise any of these rights by contacting our support team at the email address provided in this policy:

Right of access: you may request a copy of the personal data we hold about you. Right to rectification: you may request correction of any inaccurate or incomplete data. Right to erasure: you may request deletion of your data, subject to our legal retention obligations. Right to object: you may object to certain types of processing where we rely on legitimate interests as our lawful basis. Right to data portability: where technically feasible, you may request your data in a structured, commonly-used machine-readable format.

9. Minors and Age Verification

ku0 is a platform exclusively for adults aged 21 and above. We do not knowingly collect personal information from individuals under the age of 21. Age verification is a mandatory step in our account registration process, and we reserve the right to suspend or permanently close any account where there is a reasonable suspicion that the account holder is below the minimum age.

• If you believe that a minor has created an account on our platform, please notify us immediately at [email protected]. We will investigate the matter and close the account as swiftly as possible, permanently deleting any data collected.
• Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gambling platforms, including ku0.
• All account holders must confirm their age during registration, and ku0 may request additional documentation at any time to verify compliance with the 21+ requirement.
• ku0 promotes responsible gaming and encourages users to review our Responsible Gaming page for tools and resources available to help manage their gambling activity.
• We cooperate fully with investigations by relevant authorities relating to underage gambling and treat any such reports with the highest priority.

10. Third-Party Links

Our platform may reference or display information about third-party game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. ku0 is not responsible for the privacy practices, data policies, or content of any third-party services. We strongly recommend that you read the privacy policies of any external services you choose to engage with independently of ku0.

Any links or mentions of third-party providers within ku0.pro are provided solely for informational purposes and do not constitute an endorsement of their privacy or security practices.

11. Changes to This Privacy Policy

ku0 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes to this policy, we will notify registered users via email or a prominent notice on our platform prior to the changes taking effect.

The date of the most recent revision is displayed at the top of this page. Your continued use of ku0 following any posted changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed of any updates.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ku0 handles your personal data, please contact our dedicated privacy support team. We are committed to responding to all legitimate privacy inquiries within a reasonable timeframe and to resolving your concerns in a fair and transparent manner.

You may reach us at: [email protected] — please include "Privacy Request" in the subject line of your email so our team can route your query to the appropriate department promptly. We aim to acknowledge all privacy-related correspondence within 2 business days and resolve substantive requests within 30 days.

13. Governing Language

This Privacy Policy is published in English, which is the governing language of this document. In the event of any conflict or inconsistency between the English version and any translated version of this policy, the English version shall prevail. ku0 is an English-language platform serving the Bangladesh market, and all formal communications regarding privacy matters will be conducted in English.